VoIP works by using the internet to make calls instead of a traditional line. Rather than route your calls through a phone company, VoIP allows you to access the most efficient path through direct connection to the internet. It has completely different underlying technology from a standard phone line that has to travel through copper lines. You can sign up for a VoIP services plan with a VoIP phone service provider. If you already have a number you want to keep, you can continue using them with VoIP.
At Extended Office Solutions, our VoIP plans start at just $19.99 a month.
What are the Benefits of VoIP?
Are you looking to upgrade your corporate phone services? VoIP offers a cost-effective solution for your business with more features than traditional phone lines.
Costs Less
You are already using internet and paying for the connection, so that cost will help lower your VoIP cost. Most VoIP plans cost less than a regular telephone line or cellphone since you aren’t paying for phone lines or cell towers. You can drop your costs while unlocking access to the following features that only VoIP offers.
Increases Accessibility
VoIP allows you to include remote workers within the same phone service. Because it uses stable internet connection, your reps can be halfway around the world and still experience the same access. VoIP services are ideal for both small-medium sized businesses and enterprise.
Offers Improved Flexibility
Without requiring a lot of bandwidth, your VoIP will be able to handle 100 simultaneous calls on a 10MB connection. You can extend your VoIP services to include text messaging and chat. You can use VoIP phones on any device—from VoIP phones to smartphones, tablets and computers.
Provides Better Voice Quality
A stable internet connection allows VoIP to shift into HD mode and utilize the latest sound compression technology (or codecs) to provide clearer vocals. The codec provides better clarity than analog, which results in lowering the need to repeat yourself and offers crystal-clear sound with background noise elimination. If your internet connection drops to a limited bandwidth, your call will automatically lower to standard call quality to deliver the best sound possible without interruption.
Empowers Data Collection
Data becomes easier to gather when you move from traditional phone lines to VoIP. Calls are automatically recorded with VoIP, regardless of time of day (or night). These calls can then be checked at any point for compliance and training purposes. Voicemail, faxing and greeting automation will all be stored on the cloud for easy access. This provide access for call auditing and data collection to help you offer better services to your customers.
Covers Multiple Devices
With just one VoIP number, you can connect multiple devices in multiple locations. Your reps will simply log in and be able to use their own setup to make calls from your system. This allows you to use the numbers you want for each rep and forward calls within the system if the rep needs to do so. You will have full control over call routing with your VoIP, so you can send calls to certain team members or have all phones ring at once until the call is answered.
More Friendly for Local
You get to choose your area code when you have a VoIP number because it isn’t tied to location. No matter where your reps are answering from, you can use a local number that fits your business. This is ideal for improving your local search (SEO) and improving credibility as a local business. For companies that have more than one location (especially when those locations aren’t all in the same area as their call center), this is a great feature. It also enables you to hire remote workers from anywhere and still have their calling number align with your company location.
Moves with You
Since the VoIP is all over the internet, you won’t have to have techs come set you back up if you move locations. Normally, you would need to have a service technician out to set up your new phone if you move. With VoIP, you can use the same phone number and only need an IP connection to have your number back up and running. Best of all, you can use your number anywhere, so you don’t have to change website, business cards, marketing materials or letterheads if you move to a new location. You could route your old number to the new location and even add a new number with the new area code until you’ve fully (and smoothly) transitioned to the new location. No rush!
Enables Toll-Free for Small Biz
It used to be that only large enterprises had access to toll-free lines. A local number is great, but with VoIP, you can add a toll-free number as well. The toll-free number can still be routed to your phone or computer, since you will be free to use multiple VoIP numbers on each device.
With VoIP technology, companies are finding they get incredible value at a low monthly rate. If you are interested in VoIP services, Extended Office Solutions can help. Your free quote will pinpoint the cost and show you the benefits of VoIP, so connect with us today!
