Promote productivity and increase revenue for any contact center with the add-on features available through EOS cloud-based contact and call center solutions.

Ensure that your customers enjoy a consistent, high-quality experience, whether your center is staffed remotely or onsite. Choose from a menu of service-enhancing features and advanced call management, supervisor controls, quality assurance and detailed reporting tools easily accessed on any device through customizable user portals. Gather information about an entire call center or take a deep dive into the more granular metrics. Track real-time statistics like number of calls waiting, average wait time, average handling time, abandon rates, calls answered and call volume. Get visual alerts to quickly manage quality thresholds and make adjustments before they’re exceeded.