EOS SYnergy
Features
EOS Synergy comes packed with plenty of features. Explore the features below and how to use them.
Click-to-Dial
Web Page Dialing
EOS Synergy supports two separate ways of dialing from web pages.
Web Page Dialing
EOS Synergy supports two separate ways of dialing from web pages.
TAPI Dialing
Once you have enabled TAPI and configured your TAPI compatible CRM application, you will be able to dial out telephone numbers directly from the CRM application.
Application Dialing
EOS Synergy supports several methods of dialing from applications.
Bespoke Dialing
EOS Synergy allows developers to add dialing support directly from their applications.
Focus Dialing
Focus dialing will automatically detect fields that contain dial-able numbers and will present a click-to-dial option to the right of the field.
Screen Popping
Screen popping allows a CRM contact record associated with an inbound caller’s number to be opened simply by clicking an icon shown in the preview window.
This can be configured to pop automatically if preferred.
Address Book
The Address Book provides an easy way to create contacts.
Users can search for existing contacts or create new ones easily while on the telephone. The Address book is extended to include CRM contacts when integration is used.
Call History
The Call History window contains a list of an extension user’s recent calls.
Users can make calls directly from the Call History window.
Integrations
Linking your business database with your telephone system is an excellent way to improve productivity. It allows users to know who is calling and to quickly get their details on the screen. It also saves time when dialing from the database.
Skype for Business
Two areas of Skype for Business integration are available through the EOS Synergy PC client when installed on a PC that is also running the Skype for Business client.
Although call control is still done through the EOS Synergy client, the Skype for Business user can make calls to other Skype for Business users using the “Call using deskphone” option that is inserted in to the standard Skype for Business menu by EOS Synergy.
Technical Functionalities
Architecture
EOS Synergy client is installed on the end user PC which makes a connection to the Skype for Business client installed on the same PC.
Licenses required (for each user who requires the functionality)
- Any Skype for Business CAL
- Any EOS Synergy PC client e.g. Express, CRM
Skype for Business environments supported
Make Call
From Skype for Business client or EOS Synergy client.
External LED
EOS Synergy integrates with Kuando Busylight and Embrava Blynclight so now everyone in the office can see if a colleague is available for a conversation, busy on the phone or simply does not want to be disturbed.
EOS Synergy
- Available (not on a call)
- Held
- Busy (on a call/online meeting)
- Ringing Do Not Disturb / Forward
External LED color
- Green
- Fast flashing yellow (250ms)
- Red
- Flashing red (500ms)
- Blue
