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Gamify Your Call Center & Improve Its Performance
If You Run a Call Center, Here’s the Problem You’re Facing Call center agents work in an inherently stressful environment. From their first day on
Boosting Morale in Your Call Center for the Holidays
Your sales agents have had an unusual and difficult year. To keep morale high over the holidays, you may need some creative ideas. As the
How to Solve a Growing Call Center Problem
If you ask a dozen call center managers about their thorniest problems, you’re likely to find lists that focus on budget, technology, and business issues.
What is VoIP & How Would a VoIP Number Help My Company?
VoIP works by using the internet to make calls instead of a traditional line. Rather than route your calls through a phone company, VoIP allows
How Integrating Your Phone System with CRM Improves Productivity, Saves Money
This article focuses on the impact that integrating your phone system with CRM has on productivity, revenue and expenses. How many times every day have
Be Prepared for Remote by Reducing Security Risks
No matter where your employees are working, IT security must be in place to keep your data and information safe. With more people working remote
